You may have heard in the latest industry news that HP are no longer allowing free downloads of firmware and updates. We want to clear up any confusion and give you the facts.
What is Happening?
From 19th February 2014, HP will stop providing free firmware and patches for their hardware. Access to select firmware updates will only be available to HP customers with an active contractual support agreement, HP Care Pack service, or warranty linked to their HP Support Center User ID. As always, customers must have a contract or warranty for the specific product being updated. If you are worried about safety please don’t be, HP have said that all critical “Security and safety” patches will still be provided to all users for free. Please click here to view HP’s website and supporting information.
Why is HP doing this?
This change brings HP into alignment with current industry practices for HP firmware updates and SPP distribution. By obtaining and linking HP support agreements to their HP Support Center user profile, our customers are provided with the highest-quality resources and information specific to the HP products in their environment, so they can get the most value from their technology investments. Customers referencing their product entitlements also receive a differentiated experience tailored to their needs and enabling a proactive support experience through the HP Insight Online portal. In addition, we provide our HP authorized service partners and HP employees preferred firmware and SPP access so they can continue to offer excellent service to our HP customers. We ask our customers to check their existing support agreements to confirm they are covered or encourage them to obtain a valid support agreement for the HP products in their environments, to access all the valuable information HP provides to its entitled customers.
What can you do?
- Sign up for a HP Support Center User ID (known as HP Passport). You can sign up for one here.
- Register all hardware you purchase on this system buy logging serial numbers (so HP know you own the kit)
- Link up any official HP support contract (including HP Post Warranty) via the HP passport system
- Download as usual
What can we do to help?
We have access to all Official HP Care Packs and Official HP Post Warranty, so contact your account manager today to get the very best pricing on HP Care Packs.
If you have any more questions please do not hesitate to contact us, we are always here to help.